How can we help you?
Frequently Asked Questions
Why are your bikes superior to other bikes in the marketplace?
A: Before designing
our models, we put in over a year
In this year we studied the industry and focused in on the flaws present within the current bikes that are in the market. In the creation of
our models there is not one part in the bike that we chose to take the easier
or cheaper route.
Our focus from
the beginning has been creating a luxury product with superior durability.
Getting on one of our bikes you will feel the months on end of research that went into creating
the best product possible.
What are the running costs for an electric bike?
A: You can now forget about the fluctuation of gas prices. You can charge your bike simply on household electricity. This will be around 10 cents per charge. If you go through a charge every day for a whole year it will cost approximately $35 per year.
Will I be able to ride up hills and against head winds on my electric bike?
A: Yes, this is arguably the biggest advantage to going electric. Our bikes are engineered to make it feel as though hills are being flattened and maintain speed no matter what way the wind is blowing. You will be amazed with the ease you E-Bike brings to some of your more daunting bike trips.
Do I need to pedal my electric bike?
A: No but pedaling along will help prolong the battery life. The motor on our bikes is both throttle and pedal assist controlled, allowing you to have complete control of how much power the motor is outputting.
How far will the electric bike take me?
A: This is dependent on multiple factors. If you are using the pedal assist feature on flat roads your battery will last between 40-60 miles. If you are strictly using throttle and biking up hills it could last as few as 20 miles. It is all dependent on how you are riding.
Do I need driver's license, insurance, or registration?
A: No, you do not. According to federal law, electric bikes that are 750W or less are classified as bicycles. It is always a good idea to investigate your state and local laws to make sure you are following all rules and regulations.
About my bike
Q: How long does it take to fully charge a battery?
A: If a battery is completely discharged it will take 5-6 hours to fully charge your battery.
Keep in mind. The first time you charge your battery you should charge it for 12 hours.
Q: How fast can my bike go?
Q: How long will the battery last me on one charge?
Q: Is there a warranty for my bike?
Tips & Tricks
Q: How to make your battery last longer.
Make riding more comfortable.
What type of maintenance should I be performing on my bike?
We recommend having your bike inspected by a certified and reputable bike mechanic before your first ride, followed by regular maintenance.
- 1. Store your bike in a clean, dry place to avoid rust.
- 2. Keep components tightened to the torque specifications listed in the Recommended Torque Values section of the user manual.
- 3. Ensure the frame latch and handlebar latch are locked in place before riding.
- 4. Clean and lubricate moving parts regularly.
- 5. Clean your bike frame with a wet rag and low residue cleaner. After cleaning, lubricate where necessary.
- 6. Ensure your bike tires are always inflated to a pressure within the recommended range printed on the tire sidewalls.
- 7. Before each ride ensure all electrical wires are connected.
Q: How to fix brakes that are rubbing or noisy
If the hydraulic disc brakes are excessively noisy or rub to the point where they stop the wheel within one or two rotations after you stop pedaling, then they may need to be adjusted. We recommend waiting until after the wear-in period (50-100 miles) for your first adjustment unless the rubbing is severe.
For brakes that squeal when coming to a stop, we recommend cleaning both sides of each rotor with isopropyl alcohol and a clean rag.
Q: How do I maintain my battery health?
When storing your battery for a week or longer, we recommend charging it no higher than 75%. At 75%, your battery's cells will degrade less compared to a higher charge level.
If storing over a couple of months, we recommend checking your battery's charge level once a month and charging it back to 75%, if possible.
To assess your battery's life while it's charging, you can check the top of the display screen where it says "ENERGY BAR," or you can check the voltage levels.